If you are not 100% satisfied with our service for any reason, don’t pay a single cent.
Here is how it works: We come out to work for you and don’t ask for any payment until the job is done. As we are finishing, I ask that you tell us if there is anything at all we have overlooked or you are not satisfied with. We then ask that you give us the chance to make things right. If for any reason you are not completely satisfied, let us know why, we will take your feedback as a valuable way to improve our business and we won’t charge you for the service. This is different and better than a “No Fix, No Pay” guarantee… (see below)
We take onboard all the risk, so you don’t have to…
Usually the risk is on the buyer, for example you buy a car and as soon as you experience owning it (and driving it around for a few days) it is yours, you can not take it back…
Here I am (Paul) with Alan – his Computer was Repaired and back up and running within a few hours.. a happy situation for all =)
With our guarantee, you get to experience the results of having your computer fixed, before making any payment and then.. only pay if you are 100% satisfied!.
All I ask is that you are honest, give a genuine chance to make things right before we leave and don’t use this guarantee as a way to take advantage of us.
How is this better than ‘no-fix-no-pay’ ?
Sometimes our best recommendation is not to fix a problem; eg. if we feel it is better for you to put the money towards a new pc, we will simply charge you for any time taken so far and stop there instead of charging you for costly parts and repairs on a computer not worth fixing. If a company has a ‘no-fix-no-pay’ guarantee – be careful as they may insist on you getting a computer fixed when its not worth it.
This kind of guarantee motivates us to occasionally turn down work.. if I feel that we are not the best people to help you, we will be the first to let you know.
Paul working on a fibre optic network at a Datacentre in Europe