Yesterday I arrived at a client’s place to help with missing myob & email files. It turns out the computer had been having problems including a cryptolocker virus and someone had re-installed the operating system using the system recovery mode for the Samsung all in one screen based computer.
It was tricky one because when a system recovery is done through the Samsung software it wipes out all existing files on the disk. Fortunately my data recovery software was able to find the important files, I actually started the process on the PC and then later finished off the job using remote support. I was really glad I was able to help this client find the missing files because after a complete system restore there is a chance that these files would have been gone for good, often this happens when the drive is re-formatted.