Computer Repairs in Perth – The Blog

Solved: Lost and forgotten passwords and Microsoft account issues in Perth

Posted by on May 31, 2017 in Blog, Computer Repairs & Troubleshooting | 0 comments

Recently I’ve helped a few clients recover their lost/forgotten/mistaken passwords preventing them from logging into Windows. One of the problems came when a client linked their windows account to their microsoft account when trying to setup email, this is a common problem on windows 10. Microsoft likes to link user profiles to their Microsoft profiles but you can avoid this if you know where to look in windows.

When you go to setup your email account in Microsoft Mail on windows 10 it will try to connect your account causing you to need to enter your Microsoft password every time. Look out for the “switch to a local account instead” text almost hidden under the user profiles.

Along with this there are two methods to recover your account if you no longer know the password in Windows 10 or Windows 8 (also Windows 7), one method uses the command prompt and ‘net user’ commands and another method uses a boot cd  found here; https://pogostick.net/~pnh/ntpasswd/

Getting lost keeping track of alof of passwords?

Recently I’ve been trialing a program called last pass http://www.lastpass.com to generate secure passwords and manage my passwords across different sites, at first I was skeptical but one of my friends at a large tech start up recommended it and it has been pretty nice not having to type so many passwords all of the time. You can increase security using ‘2 factor’ authentication which in my case means I put a password in my pc and also accept access via my phone to get into my password vault and sites, which means I can use different passwords for different sites and they are managed for me and I have a list of them all but it doesn’t sit on a file on my desktop (which I have seen a few times lately and do not recommend this!)

Updates to the computer recycling project in Perth

Posted by on May 31, 2017 in Blog | 0 comments

Today I received some updated information around the Lions computer recycling project, please see below for more info;

Save your computer from going to landfill – City of Perth Lions Club PC Refurbishment Project

Solved – “the version of iphoto installed on this mac must be updated through the mac app store”

Posted by on Feb 20, 2017 in Computer Repairs & Troubleshooting | 0 comments

I was recently helping a client who had lost access to his iphoto through an update to osx mavericks (and also sierra, which removes iphoto altogether) and it wouldn’t launch due to that version not being compatible with the OSX. When I found an update to iphoto it also wouldn’t install due to the mac thinking it was linked to an app store account. Fortunately I found this awesome workaround if you are comfortable working with the console in osx;

 

sudo rm -r /Applications/iPhoto.app/Contents/_MASReceipt

 

hopefully this will help anyone else with this same error: the version of iphoto installed on this mac must be updated through the mac app store. This solution was found here; https://acdesigntech.wordpress.com/2013/03/06/disable-mac-app-store-receipts-to-reenable-downloaded-update-packages/ thanks for sharing it guys!

also I found these individual links for iphoto upgrades;

 

1 – update to iPhoto 9.2.1

2 – update to iPhoto 9.3

3 – update to iPhoto 9.3.2

4 – update to iPhoto 9.4

5 – and finally to iPhoto 9.4.3

Yahoo mail server pop and imap settings

Posted by on Oct 25, 2016 in Blog | 0 comments

Recently I was setting up a yahoo mail account for a client and required the settings, these are the same with the yahoo.com.au (yahoo7) email addresses, for reference;

IMAP / POP server settings for Yahoo7 Mail

IMAP is the best way to connect your Yahoo7 Mail account to a desktop mail client or mobile app. It allows 2-way syncing, which means everything you do remotely is reflected in your Yahoo7 Mail account no matter where or how you access it. Here are the settings you’ll need to configure your mail client or app.

Incoming Mail (IMAP) Server

  • Server – imap.mail.yahoo.com
  • Port – 993
  • Requires SSL – Yes

Incoming Mail (POP) Server

  • Server – pop.mail.yahoo.com
  • Port – 995
  • Requires SSL – Yes

Outgoing Mail (SMTP) Server

  • Server – smtp.mail.yahoo.com
  • Port – 465 or 587
  • Requires SSL – Yes
  • Requires authentication – Yes

Your login info

  • Email address – Your full email address (name@domain.com)
  • Password – Your account’s password
  • Requires authentication – Yes

Recovering lost emails & myob files from a re-installed PC

Posted by on Oct 18, 2016 in Blog, Computer Repairs & Troubleshooting | 0 comments

Yesterday I arrived at a client’s place to help with missing myob & email files. It turns out the computer had been having problems including a cryptolocker virus and someone had re-installed the operating system using the system recovery mode for the Samsung all in one screen based computer.

It was tricky one because when a system recovery is done through the Samsung software it wipes out all existing files on the disk. Fortunately my data recovery software was able to find the important files, I actually started the process on the PC and then later finished off the job using remote support. I was really glad I was able to help this client find the missing files because after a complete system restore there is a chance that these files would have been gone for good, often this happens when the drive is re-formatted.

 

 

Installing Myob without the installer disk…

Posted by on Nov 25, 2015 in Computer Repairs & Troubleshooting | 0 comments

myob

 

I recently wanted to install myob on my new tablet but can’t find the original disk, so I stumbled upon this guide with instructions to install or transfer it without the original installer.

We are often helping people to re-install software so this guide might be helpful for you (or us) in the future.

http://mediarealm.com.au/articles/2012/12/moving-myob-new-computer-error-9004-m-powered-services/

looking for Windows 10 Install files ? some places to get the links

Posted by on Oct 18, 2015 in Blog | 0 comments

Here are some good links to download the Windows 10 Install files. You will usually need to be a technician to understand how to use these to upgrade your computer and you will need a valid windows license, but here they are for reference;

 

http://www.microsoft.com/en-us/software-download/techbench

https://www.reddit.com/r/Windows10/comments/3ee1gx/windows_10_10240_esd_download_here/

Mobile Internet Repair done in Northbridge (Perth) & More Windows 10

Posted by on Oct 2, 2015 in Computer Repairs & Troubleshooting | 0 comments

Yesterday I was helping troubleshoot and fix an internet connection in the Northbridge area. Basically the client had an unreliable internet connection for quite some time and when it finally would not connect or work at all they called us in. When I arrived I found that the modem wasn’t sync’ing (talking to the internet provider) at all so I traced it back and plugged the modem into the smart wiring hub in the house – this worked, so I then re-routed the modem to another room in the house and it was up and running.

mouse cable eater

Fortunately I didn’t come across an actual mouse eating a cable, but I’m guessing this could have caused the faulty internet connection for my client.

Unfortunately the playstation couldn’t quite reach the wireless signal so I installed a wireless signal booster / extender and plugged a network cable directly from that into the playstation. Problem solved and the client was happy. Fixing internet connections is something that we commonly do for our clients.

In this case it was a faulty cable going through the house and we were able to work around it, I’ve actually heard that mice can chew the wires and cause this to occur, though it could have been other things too, but we don’t install cables in walls or remove them so I never get to really see what happened.

I also had another client in Greenwood with windows 10 driver issues, when I arrived it had been taken back to windows 7 but had a bunch of adware running in google chrome.. “ads by…” type of things. So I ran a few of my favorite cleanup tools and manually removed the junk and it was good to go.

If you are looking for a mobile internet repairer and don’t need new cables, but just troubleshooting your internet connection and getting it to run faster, give us a call on 0401 229 104

Windows 10 – Should you upgrade? my recent support calls to help fix it..

Posted by on Sep 22, 2015 in Blog, Computer Repairs & Troubleshooting | 0 comments

Many of you would have seen the free offer to upgrade to Windows 10, but is it a good idea to upgrade for free? In my opinion – not yet. Unless you have

Windows 10 Upgrade Perth

Windows 10 Upgrade Perth

windows 8… here I explain why;

 

When new operating systems are released often there are imperfections to be ironed out and flaws that come to the surface. Over a period of time these get patched and fixed with windows updates but it takes some time for this to filter through to fix alot of small issues. If you have a brand new computer, it will be fine to start with Windows 10 but with an older computer it is possible that your hardware drivers have not been updated and or are buggy or not fully functional.

The way the windows upgrade process works means that it will be difficult to go back to your old Windows once you have started the process. Along with this the windows 10 upgrade is a pretty large download and will use more hard drive space on your computer.

Recently I had a few support call to Marmion to help with an old computer that was just upgraded to Windows 10. At first it worked, but then it stopped responding altogether. I assisted by extracting the data off to a new computer and the client was up and running again. In this case the computer was on its last legs anyway and upgrading to windows 10 pushed it over the edge. I’ve also seen some computers in Duncraig and Hillarys dealing with Windows 10 upgrade issues. Overall I would advise to stay away for now if you have an older computer running Windows 7. However you can click on the link and claim your free upgrade for later. You don’t need to install it just yet.

If you are already running Windows 8 or 8.1 the windows 10 upgrade is a more reliable idea, but I would avoid it if everything is running well. There is a chance that upgrading will make your computer run better and be like a bit of a clean up, but you will most likely need to re-install some things.

One of the greatest things about Windows 10 is the familiar start-menu interface, which is a breath of fresh air to people who enjoy the old familiar windows look and feel. But this can also be applied to windows 8 with the help of some third party software (We have installed the start menu for a bunch of computers running windows 8 around Perth).

I’ve been glad to have some new computer repair clients around my local area in Sorrento, Kingsley, Duncraig, Woodvale, Marmion, Watermans Bay and Whitfords lately – if you need help with Windows 10 or any other issues – you can call me on 0401 229 104

Tip: can’t delete pdf files in windows 8 “file is open in another program”

Posted by on Dec 16, 2014 in Computer Repairs & Troubleshooting | 0 comments

Today I came across an interesting thing in windows 8 while trying to delete a PDF file on a client’s computer – every time we went to delete it, there was an error “file is open in another program”.. After doing a bit of researched I discovered that the preview pane on the right side of windows explorer that previews the pdf files in windows 8 needs to open the PDF file when you highlight it. So turning off the preview pane fixed this issue.

 

Hope this helps someone else out there =)