Computer Repairs & Troubleshooting

Solved – “the version of iphoto installed on this mac must be updated through the mac app store”

I was recently helping a client who had lost access to his iphoto through an update to osx mavericks (and also sierra, which removes iphoto altogether) and it wouldn’t launch due to that version not being compatible with the OSX. When I found an update to iphoto it also wouldn’t install due to the mac thinking it was linked to an app store account. Fortunately I found this awesome...

Read More

Recovering lost emails & myob files from a re-installed PC

Yesterday I arrived at a client’s place to help with missing myob & email files. It turns out the computer had been having problems including a cryptolocker virus and someone had re-installed the operating system using the system recovery mode for the Samsung all in one screen based computer. It was tricky one because when a system recovery is done through the Samsung software it wipes...

Read More

Installing Myob without the installer disk…

  I recently wanted to install myob on my new tablet but can’t find the original disk, so I stumbled upon this guide with instructions to install or transfer it without the original installer. We are often helping people to re-install software so this guide might be helpful for you (or us) in the...

Read More

Mobile Internet Repair done in Northbridge (Perth) & More Windows 10

Yesterday I was helping troubleshoot and fix an internet connection in the Northbridge area. Basically the client had an unreliable internet connection for quite some time and when it finally would not connect or work at all they called us in. When I arrived I found that the modem wasn’t sync’ing (talking to the internet provider) at all so I traced it back and plugged the modem into...

Read More

Windows 10 – Should you upgrade? my recent support calls to help fix it..

Many of you would have seen the free offer to upgrade to Windows 10, but is it a good idea to¬†upgrade for free? In my opinion – not yet. Unless you have windows 8… here I¬†explain why;   When new operating systems are released often there are imperfections to be ironed out and flaws that come to the surface. Over a period of time these get patched and fixed with windows updates...

Read More

Tip: can’t delete pdf files in windows 8 “file is open in another program”

Today I came across an interesting thing in windows 8 while trying to delete a PDF file on a client’s computer – every time we went to delete it, there was an error “file is open in another program”.. After doing a bit of researched I discovered that the preview pane on the right side of windows explorer that previews the pdf files in windows 8 needs to open the PDF file...

Read More