IT Call Out is an On Site Perth (WA) Computer Repair service, we help Small Businesses & Home Users. We provide mobile Virus Repairs, Computer Repairs, Computer tuition and other Professional Computer or Network Support services for Laptop and desktop PCs. Throughout the local Perth metro Area - from Joondalup to Fremantle our onsite technicians Come to help fix all your PC problems.

How to deliver reliable Support

14 May, 2008 (09:25) | Tips and Explanations

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Recently I was discussing with a new client, the negative experiences he has had with other IT Support companies around Perth not showing up after booking an appointment. It seems strange to me that people would book an appointment and then forget about it or change their mind.

So here is a 4 step process on how to deliver reliable Computer Support:

  • 1) We asses wether we are a good match and are confident to help with your problem. If so, proceed to step 2…
  • 2) We explain if anything is needed before we arrive and how we work.
  • 3) We check our schedule and yours, abd give you a specific time slot in a 1 hour window. We then block it off in our diary so nothing else gets in the way.
  • 4) We arrive, help you with your problem and get the job done.
  • If there are any delays or problems in getting to your appointment we phone or sms ahead to let you know, so you arent left wondering or waiting.

This system ensures we don’t miss appointments and keep our clients happy. If this makes sense to you and you need help, phone Paul on 0401 229 104