A quick summary of why you should pick up the phone and call me right now;
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Common problems I fix for people;
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I'm happy to help you and take away all of your frustrating computer problems
You no-longer have to struggle with computer issues for hours on your own.
The Desk of Paul Stone
Perth, Western Australia
Dear Friend,
So you have probably arrived here because you have a computer problem and want to find someone to help.
I know how you feel, sometimes you don't want to waste hours trying to figure something out for yourself, you just want it fixed fast - preferably by someone who can explain it in simple terms..
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Paul helping Mike on-site with his Computer... |
My quick story; I started learning computers when I was 5 years old (about 22 years ago now). I was always fascinated by computers and sort-of developed a "knack for technology".. You know, I was always that guy that figured out how to program the VCR without the manual and the guy that would set the clock on the oven while waiting for the food to cook.
While I enjoy being around technology and figuring it all out, I'm the kind of person who really enjoys being around people and interacting so I'm not really your average computer guy who is happy to sit in a cubicle all day.
So I figured out a cool way to combine the two, where I come out to help people in their homes and offices with their computers and this is my business - IT Call Out.
One of the reasons I run my own business, is because I like to do things properly, thoroughly and put my clients first.
I also enjoy the creative challenge and it gives me the freedom to be able to sit and have a cup of tea with a client if I have time without worrying about needing to account for every minute of the day.
Enough about me...
As you read on you will understand what I can do for you, how I work and what my clients say. In the next few minutes, you will be able to decide for yourself if I can help you..
here is what one of my clients has to say:
| "The PC was running extremely slow and there were software issues that stopped me accessing programs that I previously was using. I had sought verbal assistance from PC experts at my place of work and still had not been able to rectify all the problems. I was desperate to get the PC fixed and Paul presented as a professional, both on his website and over the phone. On his prompt attendance at my house, just reaffirmed Paul's professional manner and expertise with computers. I have no hesitation in recommending IT Call out to anyone. Paul is easy to talk to and I felt comfortable speaking with him on the phone, even though we had not met." John Shaw-Walker Argyle Diamonds Limited. |
What I offer to my clients is this - Strong technical skills from my 22+ years of experience, combined with being easy to understand, reliable, professional and efficient. This is backed by my unique guarantee that you will discover further on...
I come out to help you, on-site. So you don't have to worry about your computer disappearing behind a counter for who knows how long. You get to watch and ask questions or you can 'leave me to it'.
You get specific time appointments, and on the rare occasion that I am late, I will phone ahead to let you know.
I enjoy the work that I do and am rather passionate about doing things properly and thoroughly.
Here is what Peter had to say:
"IT Call Out was fast efficient and professional in the way that the problems were fixed. Nothing was left unsolved and they were only too pleased to answer any questions and help us out in any way they could.They were extremely helpful and we would definitely recommend them." |
Some of the most common things I can help you with:
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This is the process I use with my clients;
- I seek to understand your Computer problem and asses whether we are a good fit. If I am confident to help with your problem, proceed.
- I explain if anything is needed before I arrive and how I work.
- I check my schedule and yours, and give you a specific time slot. I then block it off in my diary so nothing else gets in the way.
- I arrive On-Site, help you with your problem and get the job done. (You can watch and ask questions, or "leave it to me".. I don't mind either way)
Who I work for (an interesting range):
- Everyday people in their homes - I help all kinds of everyday people in their homes with their computers. I have clients from all kinds of backgrounds, for instance I have clients that are Parents, Students, Pilots, Lawyers, Accountants, Engineers, Geologists, Gardeners, Painters, Mechanics, Natural therapists, Small Business Owners. I enjoy meeting a large variety of people because it makes my work very interesting.
- I Sub-contract to International & National Companies with large computer networks - some companies have large I.T. departments over east or internationally but no local I.T. staff. I help them with the setting up & maintenance, upkeep, monitoring and upgrading of servers, desktops, networks and printers. (Server racks, VPNs etc)
I work with companies like;
- Executive Airlines - I assist them with their local computer network
on-site in Perth.
- iinet - I took a job at iinet a few years ago simply to get experience working "from the other side" and to get an understanding of how they work. I now know the best way to deal with internet phone support teams because I understand how they work.
The guarantee that makes me so vulnerable, larger Computer Support services can't afford to offer it
(...and how I discovered other small businesses copying it!)
...I could hardly believe it!.. Recently I did a online search and found that other computer companies were actually copying my guarantee word for word and putting it up on their own web-pages!!. I take it as a compliment but I have asked them to take it off as I enjoy being unique:
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Some more genuine feedback from my clients;
| What I like most: "That you are willing to come to site and seem to be able to resolve any issues faced." "I found IT Call Out from an advertisement and have been very impressed and pleased with the service that Paul provides. Keep up the good work Paul and keep learning new skills so you can help those of us who aren't technically oriented." |
| "I found Paul to be very helpful with his explanations of the different programs and what they could and couldn't do and how use the computer with greater ease. He has always been quick to respond to any email questions. " |
The things I CAN help you with;
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Computer Repairs of General Problems or Computers not powering up |
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I fix Computers that are freezing or crashing |
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General Troubleshooting, General PC Problem Solving |
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On-site One on One Tuition & Handholding |
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Wireless Networking & Wireless Security |
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Internet Troubleshooting & Setup of ADSL, Dialup, Wireless broadband |
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Networking Multiple PCs |
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Email Setup & Configuration |
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Anti-Virus setup, Virus & Spyware removal, Computer Security |
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Website Editing, setup & tuition (for very specific projects only, enquire for more info) |
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Apple Mac & Windows Xp & Vista |
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Computer Upgrades & Advice on new computers for existing clients |
The things I can not help you with;
As I like to stick to what I am good at and guarantee it, there are some things I don't do:
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If you want more than 25 computers fixed at once, you may need a bigger company to help you. |
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Once off over the phone-only help. (I do 99% on-site work and only provide phone help for existing clients) |
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I cannot help with Cracked laptop screens, or screens that are faulty |
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I cannot help with Spilled liquid into laptop keyboards or broken laptop keys |
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I cannot help with Power, battery or power cable issues with your laptop |
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I cannot help with Dropped laptops that no longer start. Insider secret on broken laptops: When a laptop screen has been cracked or a laptop has been dropped and won't start, it is often cheaper to buy a new laptop. This is the main reason why I do not offer to fix these kinds of problems. |
The service I offer you;
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My Pricing;
My rates are $65ex tax per half hour with a 1 hour minimum ($143 Per hour including GST) with no call out fees in most of the Perth area (Fremantle - Joondalup. I have a pretty unique guarantee that no-one else in Perth offers (scroll up to see the details); I wont charge you at all, if you are not completely satisfied for whatever reason, so long as you let me know before I leave (so I can do my best to fix the problem)
If you've read this far, what you have read probably makes sense, so pickup the phone,
- If you just want some quick advice or free phone helpI would love to help, but my time is extremely limited so I must prioritise clients that really need someone to come out and help them. For free advice, a good site to lookup is yahoo answers.
Now give me a call ..
Phone Paul
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Postal Address
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Alternatively you could send me an email, though it might take longer for me to respond. |
| "My problem was my Computer wouldn't talk to the printer (new HP), and kept crashing, freezing, etc. I appreciated the helpful tips and explanations and the non-condescending manner, along with getting the printer started again and the computer working more smoothly." Jacqueline L., Carine |
I created this page to give you all the information you need if you have a Computer problem and want to get it fixed as quickly and easily as possible. I previously used a blog site which is still active and can be found here (though it is not as quick and simple to navigate as this page).
